FAQ
🌸 Frequently Asked Questions (FAQ)
🕓 How long will my order take to arrive?
Our products ship from both U.S. and international warehouses.
Delivery time depends on the product’s location and your shipping address.
- U.S. stock items: usually arrive within 4–8 business days.
- International items (mainly from our Asia warehouse): usually arrive within 10–20 business days.
You’ll receive a tracking number via email as soon as your order is shipped, so you can follow every step.
🚚 How can I track my package?
Once your order is shipped, you’ll automatically receive an email with a tracking link.
You can also contact us anytime at
support@shopwithhava.com
if you need help checking the status.
🛍 Can I return or exchange an item?
Yes — we accept returns within 14 days of delivery.
The item must be unworn, unwashed, and in original condition with all tags attached.
Please reach out to
support@shopwithhava.com
before sending any items back.
💸 What if my order arrives damaged or incorrect?
We’re so sorry if that happens!
Please email us right away with photos of the item and packaging.
We’ll arrange a replacement or refund depending on the situation.
💌 I made a mistake in my shipping address — what can I do?
Please contact us within 24 hours of placing your order, and we’ll do our best to update it before it ships.
Once the order is shipped, we can’t guarantee changes.
🎁 Do you offer gift packaging?
Yes! We carefully wrap every item in our signature kraft paper and ribbon,
and you can add a gift message at checkout.